collected on this site. By using the site, you are accepting the practices described in this privacy
policy. These practices may be changed, but any changes will be posted and changes will only apply
to activities and information on a going forward, not retroactive basis. You are encouraged to review
information you provide will be used.
other websites, please review the privacy policies posted at those sites.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc.,
when voluntarily submitted by our visitors. The IP address of the user visiting website is stored as
part of a business critical need to prevent fraud and maintaining stable website performance. The
information you provide is used to fulfill your specific request. This information is only used to fulfill
your specific request, unless you give us permission to use it in another manner, for example, to add
you to our mailing list.
What are Cookies
We collect standard internet log information and details of visitor behavior patterns which is
essential in helping us to provide fast and bug-free service with relevant information.
If cookies are accepted by your browser, some of the cookies will be stored on your hard drive while
the rest of the cookies will be stored in the temporary memory and will expire once the session is closed.
The Site may use cookie and tracking technology depending on the features offered. Cookie and
tracking technology are useful for gathering information such as browser type and operating system,
tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can
also help customize the Site for visitors. Personal information cannot be collected via cookies and
other tracking technology, however, if you previously provided personally identifiable information,
cookies may be tied to such information.
As you browse www.terminalworks.com, advertising cookies will be placed on your computer so that
we can understand what you are interested in.
You can prevent the setting of cookies by adjusting the settings on your browser (we suggest to see
your browser Help section for how to do this). Please, be aware that disabling cookies will affect the
functionality of this and many other websites that you visit. Disabling cookies will usually result in
also disabling certain functionality and features of this site. Therefore it is recommended that you do
not disable cookies.
The cookies we set
We consider the listed „necessary cookies“ and „functionality cookies“ essential for our website's
performance. By using our site, you agree that we can place these types of cookies on your device.
Our „functionality cookies“, „marketing cookies“ and „statistic cookies“ are non-intrusive and small
in number. You can disable them from your browser as well. Please consult your browser Help
section on instructions for doing so.
Below is the chart of the identity of each cookie, their individual purpose, and their categorization.
Cookie purpose description: Preserves the visitor's session state across page requests
Cookie purpose description: Used by the content network, Cloudflare, to identify trusted web traffic
Expiry: 1 year
Cookie purpose description: Unclassified, used by our web chat service
Expiry: 6 days
Cookie purpose description: Preserves users states across page requests
Expiry: 1 year
Cookie purpose description: Used to check if the user's browser supports cookies
Cookie purpose description: Saves a Zopim Live Chat ID that recognises a device between visits during a chat session
Cookie purpose description: Used to keep login session active when visiting the blog section of the website
Cookie purpose description: Monitors if cookies are enabled on this site
Expiry: 6 months
Cookie purpose description: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
Expiry: 2 years
Cookie purpose description: Used by Google Analytics to throttle request rate
Cookie purpose description: Registers a unique ID that is used to generate statistical data on how the visitor uses the website
Cookie purpose description: Stores settings on Optimizely user experience experiments and
variations that the visitor has been bucketed into. This ensures the visitor consistently sees the same
variation, even over multiple sessions.
Expiry: 179 days
Cookie purpose description: Used to measure how selected users react to targeted changes to the website's content and functionality,
in order to determine what variation is most efficacious in terms of converting users to customers.
Expiry: 179 days
Cookie purpose description: Used by Optimizely as a cache of user's actions between tracking calls
Cookie purpose description: Used by Optimizely to store the user's audience and dimension information
(e.g., browser, campaign, mobile, source type, custom dimensions)
Expiry: 179 days
Cookie purpose description: Used by Google AdWords to re-engage visitors that are likely to convert
to customers based on the visitor's online behavior across websites
Cookie purpose description: Used by BING statistics
Cookie purpose description: Unclassified, used by the Google Ads Services
Cookie purpose description: Used by Facebook to deliver a series of advertisement products such as
real-time bidding from third party advertisers
Expiry: 3 months
Cookie purpose description: Register a unique ID on mobile devices to enable tracking based on geographical GPS location
Cookie purpose description: Used by Google DoubleClick to register and report the website user's
actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the
efficacy of an ad and to present targeted ads to the user
Expiry: 2 years
Cookie purpose description: Used widely by Microsoft as a unique user ID. The cookie enables user
tracking by synchronizing the ID across many Microsoft domains
Expiry: 1 year
Cookie purpose description: Unclassified, used by BING statistics
Expiry: 1 year
Cookie purpose description: Used for targeted advertising
Cookie purpose description: Unclassified, used by Facebook
Cookie purpose description: Tries to estimate the user's bandwidth on pages with integrated YouTube videos
Expiry: 179 days
Cookie purpose description: Registers a unique ID to keep statistics of what videos from YouTube the
user have seen
Using your information
The information that may be collected from you and be processed falls into two categories:
Legitimate interests – the processing is necessary for our or a third party's legitimate interests unless
overridden by good reason to protect the individual's personal data
- Information needed to improve our website
- To assist with the security of our infrastructure
- To improve customer service (your information helps us to give you the best possible service
and to effectively respond to your queries and needs)
- To send periodic emails (the email address used when providing our support through our
email service, as well as providing a quote. The same email may be used to send you
information on our products that may be important to your business)
The user can unsubscribe from our marketing emails at any time. The user can unsubscribe by calling
us on one of our support numbers (technical and sales), emailing us at [email protected],
or using the unsubscribe link at the bottom of all marketing emails.
Contract – the processing is necessary for a contract (insurance policy or employment) between us, or
because we are taking specific steps towards entering into a contract
- For insurance administration by us and may be disclosed to regulatory bodies for enforcing
our compliance with regulatory requirements.
- To process transactions (your information will not be sold, transferred, exchanged or given to
any party without your consent, other than for the express purpose of delivering the
purchased product or requested service).
Sharing your information
We share the data you provide with selected processors which can be seen in the table below,
including the description of their service. These sub-processors will not use your personal
information except to provide services via us or vice versa. They are required to maintain the
confidentiality of your information. We would like to point out that some of these sub-processors are
located in countries outside the European Union, including in the United States, and, as such, the
User expressly authorises TerminalWorks to transfer personal data outside the European Union.
TerminalWorks undertakes to put in place all the necessary guarantees in order to supervise these
transfers in compliance with the applicable rules. We may share information with governmental
agencies or other companies assisting us in fraud prevention or investigation. We may do so when:
- (1) permitted or required by law; or,
- (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or,
- (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Protecting your personal information
All the information collected by TerminalWorks while the user is using the website is transmitted to
us via HTTPS technology with signed SSL certificate. We do not store any payment cardholder
information. All the email communication is transmitted via TLS technology. All the information from
our users are stored on computer servers in a controlled, secure environment. The servers are
equipped with a multi-level firewall, proven anti-virus, and detection of intrusion attempts.
Information is protected from unauthorized access, use or disclosure. Users personal information will
be disclosed, without notice, only in cases when required to do so by law or in the good faith belief
that such action is necessary.
If a user seeks access to own personal information, the request will be treated as „subject access
request“ under the GDPR regulation and Data Protection Act as well.
Modifying or removing user information
If a user believes that the information we hold is incorrect, the request can be made to correct the
information by us, or user can do so manually by accessing the customer account on our website. In
addition, if user wishes us to remove all the information we hold, the user can call us on one of the
support numbers (technical, sales), send us an email to [email protected]
or contact us via website chat.
Data Controller - DPO
TerminalWorks has appointed a Data Protection Officer who can be contacted at the following address:
You can contact us through one of our preferred contact methods:
Email: [email protected]
By visiting this link: www.terminalworks.com
By phone: +1 (407) 567-0096 or +1 (407) 567-0097