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Privacy policy and cookies

Thank you for visiting our website. This privacy policy tells you how we use personal information collected on this site. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other websites, please review the privacy policies posted at those sites.


Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The IP address of the user visiting website is stored as part of a business critical need to prevent fraud and maintaining stable website performance. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example, to add you to our mailing list.


Use of Cookies

What are Cookies

We collect standard internet log information and details of visitor behavior patterns which is essential in helping us to provide fast and bug-free service with relevant information. If cookies are accepted by your browser, some of the cookies will be stored on your hard drive while the rest of the cookies will be stored in the temporary memory and will expire once the session is closed.

How we use Cookies

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information.
As you browse www.terminalworks.com, advertising cookies will be placed on your computer so that we can understand what you are interested in.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (we suggest to see your browser Help section for how to do this). Please, be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

The cookies we set

We consider the listed „necessary cookies“ and „functionality cookies“ essential for our website's performance. By using our site, you agree that we can place these types of cookies on your device. Our „functionality cookies“, „marketing cookies“ and „statistic cookies“ are non-intrusive and small in number. You can disable them from your browser as well. Please consult your browser Help section on instructions for doing so. Below is the chart of the identity of each cookie, their individual purpose, and their categorization.

Necessary cookies

ASP.NET_SessionID

Cookie purpose description: Preserves the visitor's session state across page requests
Type: HTTP
Expiry: Session

_cfduid

Cookie purpose description: Used by the content network, Cloudflare, to identify trusted web traffic
Type: HTTP
Expiry: 1 year

Functionality cookies

AWSALB

Cookie purpose description: Unclassified, used by our web chat service
Type: HTTP
Expiry: 6 days

_zlcmid

Cookie purpose description: Preserves users states across page requests
Type: HTTP
Expiry: 1 year

test_cookie

Cookie purpose description: Used to check if the user's browser supports cookies

Type: HTTP
Expiry: Session

zte#

Cookie purpose description: Saves a Zopim Live Chat ID that recognises a device between visits during a chat session
Type: HTTP
Expiry: Session

TWCookie

Cookie purpose description: Used to keep login session active when visiting the blog section of the website
Type: HTTP
Expiry: Session

terminalworks_cookies

Cookie purpose description: Monitors if cookies are enabled on this site
Type: HTTP
Expiry: 6 months

Statistics cookies

_ga

Cookie purpose description: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
Type: HTTP
Expiry: 2 years

_gat

Cookie purpose description: Used by Google Analytics to throttle request rate
Type: HTTP
Expiry: Session

_gid

Cookie purpose description: Registers a unique ID that is used to generate statistical data on how the visitor uses the website
Type: HTTP
Expiry: Session

optimizelyBuckets

Cookie purpose description: Stores settings on Optimizely user experience experiments and variations that the visitor has been bucketed into. This ensures the visitor consistently sees the same variation, even over multiple sessions.
Type: HTTP
Expiry: 179 days

optimizelyEndUserId

Cookie purpose description: Used to measure how selected users react to targeted changes to the website's content and functionality, in order to determine what variation is most efficacious in terms of converting users to customers.
Type: HTTP
Expiry: 179 days

optimizelyPendingLogEvents

Cookie purpose description: Used by Optimizely as a cache of user's actions between tracking calls
Type: HTTP
Expiry: Session

optimizelySegments

Cookie purpose description: Used by Optimizely to store the user's audience and dimension information (e.g., browser, campaign, mobile, source type, custom dimensions)
Type: HTTP
Expiry: 179 days

Marketing cookies

ads/ga-audiences

Cookie purpose description: Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behavior across websites Type: Pixel
Expiry: Session

_uetsid

Cookie purpose description: Used by BING statistics
Type: HTTP
Expiry: Session

Ads/user-lists/#

Cookie purpose description: Unclassified, used by the Google Ads Services Type: Pixel Expiry: Session

fr

Cookie purpose description: Used by Facebook to deliver a series of advertisement products such as real-time bidding from third party advertisers
Type: HTTP
Expiry: 3 months

GPS

Cookie purpose description: Register a unique ID on mobile devices to enable tracking based on geographical GPS location
Type: HTTP
Expiry: Session

IDE

Cookie purpose description: Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user
Type: HTTP
Expiry: 2 years

MUID

Cookie purpose description: Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronizing the ID across many Microsoft domains Type: HTTP
Expiry: 1 year

MUIDB

Cookie purpose description: Unclassified, used by BING statistics
Type: HTTP
Expiry: 1 year

optimizely_data$$first_session

Cookie purpose description: Used for targeted advertising
Type: HTML
Expiry: Session

tr

Cookie purpose description: Unclassified, used by Facebook
Type: Pixel
Expiry: Session

VISITOR_INFO1_LIVE

Cookie purpose description: Tries to estimate the user's bandwidth on pages with integrated YouTube videos
Type: HTTP
Expiry: 179 days

YSC

Cookie purpose description: Registers a unique ID to keep statistics of what videos from YouTube the user have seen Type: HTTP Expiry: Session

Using your information

The information that may be collected from you and be processed falls into two categories: Legitimate interests – the processing is necessary for our or a third party's legitimate interests unless overridden by good reason to protect the individual's personal data

  • Information needed to improve our website
  • To assist with the security of our infrastructure
  • To improve customer service (your information helps us to give you the best possible service and to effectively respond to your queries and needs)
  • To send periodic emails (the email address used when providing our support through our email service, as well as providing a quote. The same email may be used to send you information on our products that may be important to your business)

The user can unsubscribe from our marketing emails at any time. The user can unsubscribe by calling us on one of our support numbers (technical and sales), emailing us at info@terminalworks.com, or using the unsubscribe link at the bottom of all marketing emails.

Contract – the processing is necessary for a contract (insurance policy or employment) between us, or because we are taking specific steps towards entering into a contract

  • For insurance administration by us and may be disclosed to regulatory bodies for enforcing our compliance with regulatory requirements.
  • To process transactions (your information will not be sold, transferred, exchanged or given to any party without your consent, other than for the express purpose of delivering the purchased product or requested service).

Sharing your information

We share the data you provide with selected processors which can be seen in the table below, including the description of their service. These sub-processors will not use your personal information except to provide services via us or vice versa. They are required to maintain the confidentiality of your information. We would like to point out that some of these sub-processors are located in countries outside the European Union, including in the United States, and, as such, the User expressly authorises TerminalWorks to transfer personal data outside the European Union. TerminalWorks undertakes to put in place all the necessary guarantees in order to supervise these transfers in compliance with the applicable rules. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when:

  • (1) permitted or required by law; or,
  • (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or,
  • (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Processor Service
Zopim Customer relationship
SendInBlue Customer relationship
BlueSnap Payment
Google Analytics Statistics
Google Adwords Marketing
Bing Marketing

Protecting your personal information

All the information collected by TerminalWorks while the user is using the website is transmitted to us via HTTPS technology with signed SSL certificate. We do not store any payment cardholder information. All the email communication is transmitted via TLS technology. All the information from our users are stored on computer servers in a controlled, secure environment. The servers are equipped with a multi-level firewall, proven anti-virus, and detection of intrusion attempts. Information is protected from unauthorized access, use or disclosure. Users personal information will be disclosed, without notice, only in cases when required to do so by law or in the good faith belief that such action is necessary.

Requesting information

If a user seeks access to own personal information, the request will be treated as „subject access request“ under the GDPR regulation and Data Protection Act as well.

Modifying or removing user information

If a user believes that the information we hold is incorrect, the request can be made to correct the information by us, or user can do so manually by accessing the customer account on our website. In addition, if user wishes us to remove all the information we hold, the user can call us on one of the support numbers (technical, sales), send us an email to info@terminalworks.com or contact us via website chat.

External websites

This privacy policy does not cover external websites that are linked to TerminalWorks.

Data Controller - DPO

TerminalWorks has appointed a Data Protection Officer who can be contacted at the following address: dpo@terminalworks.com

Contact us

You can contact us through one of our preferred contact methods:
Email: info@terminalworks.com
By visiting this link: www.terminalworks.com
By phone: +1 (407) 567-0096 or +1 (407) 567-0097



License Expired?

Request a free trial license extension in case you need more time to evaluate our product. You will receive your new trial license shortly after you fill out the application.

Partner Program

Cloud services and managed services providers can benefit with our products.
The TerminalWorks Partner Program enables you to buy license packages of TerminalWorks products and resell them.

Contact information

Technical Support Phone:
+1 (407) 567-0096
Sales Phone:
+1 (407) 567-0097
Telephone support available from 10 AM till 10 PM CET

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