These Terms and Conditions („Terms“) are between TerminalWorks Ltd. ("us", "we", "or "our") and the Customer who acquired the SOFTWARE ASSURANCE PACKAGE („you“ or „your“). These Terms outline the terms and conditions of our relationship with you during this subscription. The Software Assurance Package („subscription“) is a software subscription and support program specifically designed to maximize the value of our product including the below-explained Services.
For so long as you are our customer and paying the subscription Fees required by these Terms, the subscription is bound to your license acquired for TSPrint and/or TSScan („product“) bound to TerminalWorks.com („page“). The product license that will be located under your account on our page is included within the services provided in this subscription during the duration of the same.
The Account is automatically generated upon a purchase of a product. Your Account must be registered under your current full legal name, your email address, and your current business address. It is your responsibility to keep your e-mail address current. If you need to update your email address, please contact
or make the changes under Account Info once logged into
While you are a customer of the subscription, you are entitled to priority support including the following options. Phone and Chat support is available from 10 AM till 10 PM Central European Time („Active Hours“). Active hours can change and are visible at any given moment on www.terminalworks.com/about-us. You will receive a direct contact that will handle your reported issues.
We reserve the right to terminate your subscription for nonpayment. You may cancel at any time before the end of your subscription, and you will not be charged for an additional year of using the Services. Within the first year, you may cancel your subscription before the Renewal Date, and your subscription will not be renewed. We provide refunds for the subscription charged within the first 90 days if in any case, you see fit that we did not provide you with the services included.
We may modify these Terms from time to time. We will notify you via email or by posting on our page of such modification and will note the date of the last modification. If you use the Services after those updates are posted, you are deemed to accept and agree to be bound by those changes. These Terms will continue to apply until terminated either by you or by us as previously described in these Terms.