Microsoft Quick Assist enables two people to share a computer over a remote connection so that one person can help solve problems on the other person's computer. It's built into Windows 10, much flexible, easy to use remote support tools that can connect through the internet.
Over the years, Microsoft relies on the Remote Assistance tool for remote support. It is a popular remote support tool that initially comes up with Windows XP and continues to serve with windows 10. It's not bad but not good as compared to devices such as TeamViewer, AnyDesk. However, with Quick Assist, you can feel the same experience, such as paid solutions.
Quick Assist app supports both Get assistance and Give assistance. When a quick assist app used to assist, a 6-digit code will be generated, which has 10 minutes of a lifetime. This code should be shared with the PC, where you are providing remote support. End-users need to use this code to invite the support engineer. Then support engineers have the option to select to take full control or viewing only. After this selection, the end-user is notified with the Name of the support engineer who is connecting and asking to allow the connection. Then the connection will be initiated, and a support engineer can start supporting.
If your clients are behind a firewall or internet proxy, the following URLs need to be opened to outbound connectivity.
If you are not yet using this tool, start using it. It's simple, easy to use tool with big potential. You can use this to support remote users, laptops, WVD sessions, Remote desktops, etc.
Hope this post is useful