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Frequently asked questions for TSPrint

Please follow the video instructions on how to install TSPrint.


Take a look at this short video tutorial on how to install the TSPrint Client for MacOS.


Sometimes, very special printers, including special page sizes, are hard to map with our virtual TSPrint printers. Results can be a blank page, bad positioning, etc. The solution is to create a Windows driver printer on the server-side, map local settings perfectly with our Windows driver printer.

To create a Windows driver printer, please follow the steps described in this document.

Log in to your terminal server and open:
Start -> Programs -> TerminalWorks -> TSPrint Server -> Print Manager

Matrix01 TSPrint



Press the green "+" sign to add a new printer.

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Name the printer as you wish, we named it TSPrint TEST in our example.

Matrix03 TSPrint



Select Windows Driver as a TSPrint Function.

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Select the printer driver you installed to your Terminal Server. Ensure that you have the correct drivers that correspond to the actual printer installed at the client workstation. We used Epson FX-870 in our example.
Set up the security options as needed by adding new Users or Groups. You can do so by pressing the green button showing a "+" or the red button showing a "-" sign.

Matrix05 TSPrint



Set up the security options as needed by adding new Users or Groups. We added the Everyone Group in this example. Press OK to confirm.

Matrix05 TSPrint



Press Save to complete the process.

Now print to the newly created printers, and the printed pages should now print out properly.


Dear Reader, we would like to explain to you how to Tunnel TSPrint through multiple RDP sessions.
We want to show you an example to demonstrate its functionality:


Environment TSPrint



The environment described in the picture above is an example of how to install TSPrint to achieve tunneling through multiple RDP sessions.
The most important part is to enable “Enable Session in Session” in the TSPrint Client Options on the "Middle Client."

The TSPrint Client Options can be found at Start\All Programs\TerminalWorks\TSPrint\Client Options.


Client Options TSPrint



NOTE: “Enable session in session” must be enabled on the middle client only.

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