TSScan creates virtual scanners on your remote desktop server which it then maps to your local scanners. This way you basically get a one to one scanner mapping on your terminal server.
No. You don't have any reason to install any drivers on your server but you also don't have to do anything else. The installation procedure takes care of everything and no more than five clicks are required to get TSScan up and running for all your users.
Yes, TSScan does support NextGen. There is a little adjustment to be made. On a terminal server you have to delete the following file: C:\Windows\twain_32.dll .
Sometimes Windows caches this DLL and will restore it from its cache: C:\Windows\System32\ddlcache. Delete the twain_32.dll from this location also.
The most common error message assotiated with this issue is: "Unable to close the image device. StartScan: Cannot close Data Source. DG Dat MSG out of expected sequence. Value1:0, Value2:0."
You can also solve this issue by downloading and running this application on your terminal server: NextGenFix
Ericom Blaze RDP
In order for Ericom Blaze RDP to work with TSPrint or TSScan, you have to do the following:
Start Ericom Blaze RDP client and open the 'Local Resources' tab. Press the '3rd party addins' button.
Check the box next to TSPrint and/or TSScan and press the 'OK' button.
When using vWorkspace with TSScan, users experience communication error
The resolution is to install fixes from the following links depending on your client system. One is for 32bit machines, the other is for 64bit machines.
You can find the list of supported scanners on Apple official page.
The image below shows the options you receive with TSScan server after the installation.
All settings can be applied on per user basis or if opened as Administrator to all users connecting to this server.
To revert your TSScan 3 to the previous TSScan protocol and usage of the system, you can just un-check the Dynamic Redirection feature shown above. Such a change will result in the scanning to behave as if you still used TSScan 2. All calls issued after the change was made go through the original twain_32_system.dll.
NOTE: This would be recommended only in case your application is having some problems with the TSSCan 3 version you have on the server.
To resolve this issue caused by the latest Microsoft Remote Desktop application version, please follow the steps below:
1. Make sure you're running the latest version of the TSScan Client as well as the TSScan Server.
You can download the latest client version 220.127.116.11 here.
And the server version 18.104.22.168 here.
After you have installed the latest version, before you connect to the remote session, please do the following:
2. Open the Microsoft Remote Desktop application and click on the small edit button as marked on the image below.
3. Redirect the TSScanDrive folder into the remote session by clicking on a "plus" sign in the bottom left corner, as marked on the image below. Make sure to select the folder called TSScanDrive located in your Documents folder. Click on "Save."
That should do the trick. Now connect to the remote session and start scanning!
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