No. You don't have any reason to install any drivers on your server but your also don't have to do anything else. The installation procedure takes care of everything and not more than five clicks are required to get TSScan up and running for all your users.

TSScan creates virtual scanners on your remote desktop server which he then maps to your local scanners. This way you basically get a one to one scanner mapping on your terminal server.

TSScan will work with all modern document scanners, and supports: page feeders, card scanners, slides/transparencies and high capacity scanners with full duplex support.

Important:Fujitsu ScanSnap Series isn't supported. Read more about this topic: here

No. Just as TSPrint so is TSScan using the Microsoft Virtual Channels technology, so all traffic goes through the secured RDP connection. No need to forward or open any ports for TSScan to work.

The ScanSnap line of scanners from Fujitsu are not supported nor can they be supported by us because there are no ISIS, TWAIN or WIA drivers for that scanner. They can be only used with the proprietary Fujitsu supplied software. We are also not aware of any other third party remote desktop scanning products which have support for the ScanSnap line of scanners. To introduce support for the Fujitsu ScanSnap scanner one will have to reverse engineer the communication between Fujitsus software and the scanning device which is not only complicated but in most cases breaches the law.

Yes. You can use TSScan both on a internet connection and your local area network. It really makes no difference except the time required till the scanned document or image arrives on your remote desktop. But the difference is mostly minor.

Log in to the workstation where the scanner is connected / installed to.

If Citrix receiver was installed by a user with administrative rights, do the following:
Open the registry editor (regedit) and locate the following:
HKEY_LOCAL_MACHINE - SOFTWARE - Citrix - ICA Client - Engine - Configuration - Advanced - Modules - ICA 3.0
Right click 'VirtualDriver' and delete 'TwainRdr,' from it. Press 'OK' and close the registry editor.

If Citrix receiver was installed by a user without administrative rights, do the following:
Open the registry editor (regedit) and locate the following:
HKEY_CURRENT_USER - SOFTWARE - Citrix - ICA Client - Engine - Configuration - Advanced - Modules - ICA 3.0
Right click 'VirtualDriver' and delete 'TwainRdr,' from it. Press 'OK' and close the registry editor.

No. The product installation doesn't require any reboots before you can use it.

Yes, TSScan does support NextGen. There is a little adjustment to be made. On a terminal server you have to delete the following file: C:\Windows\twain_32.dll .

Sometimes Windows caches this DLL and will restore it from its cache: C:\Windows\System32\ddlcache. Delete the twain_32.dll from this location also.

The most common error message assotiated with this issue is: "Unable to close the image device. StartScan: Cannot close Data Source. DG Dat MSG out of expected sequence. Value1:0, Value2:0."

You can also solve this issue by downloading and running this application on your terminal server: NextGenFix

When the TSScanConsole.exe throws a error message from your local workstation it is mostly happening because of a corrupt TWAIN driver.
TWAIN drivers are located in C:\Windows\twain_32\.

Now remove folder per folder in that directory and check if the error message still shows up. When it stops appearing you should know which driver was causing the issue. Now try to find a newer release of the driver or re-install it.

To resolve this issue please delete the following registry key from your user profile:
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Twain

Most of the time when users experience this issue it is happening because the application from which you are scanning is configured to scan only a single page but TSScan in return is configured to auto-detect the number of page. To resolve this please make sure that your application is configured for multipage or feeder scanning. This will then load all images which TSScan scanned to the application.

Take a look at this short video tutorial on how to install the TSScan client for MacOS.

To resolve this issue please delete the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Twain

You can find list of supported scanners on Apple official page.

We added Support for Citrix and all RDP clients on MAC
You can activate the communication by opening TSScan on the server Desktop. Once opened under tools as described in the picture bellow, you can activate the MAC communication.

When using vWorkspace with TSScan, users experience communication error

Resolution is to install fixes from the following links depending on your client system. One is for 32bit machines, another is for 64 bit machines.

Ericom Blaze RDP

In order for Ericom Blaze RDP to be working with TSPrint or TSScan, you have to do the following:

Start Ericom Blaze RDP client and open the 'Local Resources' tab. Press the '3rd party addins' button.

To resolve this issue please make sure that you have at least TSScan Server version 2.8.8.8 installed on your terminal or citrix server.

The device is not open is a common issue where the local scanner is unreachable by TSScan.
Example below (TSScan Server on 2012R2).

The image below shows the options you receive with TSScan server after the installation.
All settings can be applied on per user basis or if opened as Administrator to all user connecting to this server.