Open a ticket
Chat with us

Remote Support

We offer remote support in cases where the issue cannot be resolved via chat or phone call. Software Assurance customers are entitled to premium VIP support from our experienced team.

Download TeamViewer

Frequently asked questions for TSWebCam

TSWebcam client and server are fully tested and compatible with all the latest Windows OSs. This includes both 32-bit and 64-bit versions of:
  • Windows 10
  • Windows 8
  • Windows Server 2012
  • Windows Server 2008
  • Windows 7
  • Windows Vista
No, you can install newer versions over the top of older versions.
Yes, when TSWebcam is started on server, the TSWebcam logo is displayed in the system tray. Right click on icon in the system tray and select local camera from the list.
Specific applications running on Windows 10 use a different means of establishing communication with the web camera. This is mostly the case with the apps downloaded from the Microsoft Store, but this can as well happen with, for example, Google Chrome.

To resolve this issue, make sure that the registry key EnableFrameServerMode located in both places has the dword:00000000 value.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Media Foundation\Platform]
"EnableFrameServerMode"=dword:00000000

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows Media Foundation\Platform]
"EnableFrameServerMode"=dword:00000000
If you cannot see the TSWebCam as a source in your application OR if the TSWebCam is selected as a source, but it's not working, this behavior is probably related to the security settings set on the camera in the Microsoft Privacy settings.

To resolve this issue, open up the "Settings" on your PC by clicking on the Start button and selecting a small cogwheel.

Afterward, click on the "Privacy" and then on the left-hand side, select "Camera."

Make sure that the "Let apps use my camera" is set to "On."

Can't find the answer to your question?
Contact us and we'll get back to you within 24 hours.

We provide support only in English.
License expired?

Request a free trial license extension in case you need more time to evaluate our product. You will receive your new trial license shortly after you fill out the application.

Request now
Partner program

Cloud services and managed services providers can benefit with our products. The TerminalWorks Partner Program enables you to buy license packages of TerminalWorks products and resell them.

Apply now
Contact information

Tehnical Support Phone
(407) 567-0096

Sales Phone
(407) 567-0097

Telephone support available from 10 AM till 10 PM Central European Time
Contact us
Copyright © 2021 TerminalWorks. All Rights Reserved